SHIPPING

  • We ship throughout the United States of America.**
  • Estimated Lead Time: 2-3 business days plus shipping.
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** Excludes Hawaii & Alaska
 
CANCELLATIONS
  • Our suppliers go through a long process to prepare your order: picking the material, preparing the order, packing the boxes, creating labels, etc.
  • We offer free-of-charge cancellation within 24 hours from when the order was placed.
  • There are no cancellations after the shipment has left the warehouse.
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RETURNS AND EXCHANGES
  • We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only.
  • Returns and exchanges will only be accepted if the terms and conditions noted below are followed:
  •  Items must be in "new, unaltered, and unused condition". Products and packaging show no signs of wear or damage in any way—boxes in their original shape.
  • The return request must be placed within 7 calendar days of delivery (after 7 days, no returns are allowed).
  • Original sales receipt and an RMA (returns material authorization form) must accompany all returns. No returns will be accepted without an RMA.
  • To obtain an RMA number contact us at sales@almilausa.com.
  • It must not be a special order or a custom order.
  • Refunds are contingent upon the inspection of item(s) once we receive it. 
  • After 30 calendar days of returns, we will not offer an exchange or store credit only. 
  • Items returned to us after 30 days and without contacting us prior with Return Request, will NOT be refunded. 
  • There is no restocking fee for returned items that are not being exchanged and are not damaged. Again, you must contact us with a Return Request within 7 days, if you intend to return any item to our store.
  • We DO NOT accept any partial returns at all. Only full returns will be accepted after other conditions are approved. It should be in its original packed condition.
  • Please note that the Shipping Cost is not refundable.
  • If the seller is not at fault, the customer is responsible for return Shipping Costs.
  • If a product is received damaged or missing, be sure to get in touch with us immediately.
  • Customers are required to inspect all received products for damage within 7 days of delivery.
  • Any claim made after 7 days of delivery is unacceptable, such as we received but did not open, installation did not start yet, etc.
  • No claims will be accepted after the product is installed.

FAQ

Furniture is often constructed using materials like wood, metal, glass, and engineered wood products, We are using engineered wood .

Use a soft cloth for dusting and a mild, non-abrasive cleaner for cleaning surfaces. Follow specific care guidelines for each finish.

Lifespan varies based on material and use. High-quality furniture can last for decades, while factors like maintenance and construction influence durability.

Assembly is not included to purchase. Our furniture requires assembly. We should advise assembly services upon demand

Our return policy typically allows returns within a specified period. Check our policy for details on eligibility, timelines, and any associated fees.

Yes, many furniture items come with warranties. Review the warranty information for each product to understand coverage and duration.

Our sales not included delivery unless opposed declared. Delivery costs depend on factors like distance and the size of the items. Please check our delivery options for details.

You can track your furniture delivery through the carrier online tracking system.

Check our current promotions or inquire about any available discounts when making your furniture purchase.

Unfortunately , online ordering with in-store pickup is not available.

Yes all the models and parts has assembly instruction in their boxes.